1. Collected Data

In order to better serve its customers and continuously improve our products and services, Herbal Gross collects the following personal data:

• Name, surname
• Contact information (phone number, e-mail address, delivery address, etc.)
• Order details
• Payment information
• Site navigation and usage data

2. Data Collection Method

Personal data is collected directly from our customers through the Herbal Gross website, mobile applications, customer services and physical stores.

3. Purposes of Using Data

The personal data collected is used for the following purposes:

• To process and deliver customer orders
• To provide customer service support
• To improve our products and services
• To engage in marketing and promotional activities
• To fulfill legal obligations

4. Data Retention Period

The personal data collected is stored for the minimum period in accordance with the purposes of processing and in accordance with the relevant legal regulations. This period may vary depending on the nature of the data and the reason for processing.

5. Sharing of Data

Personal data is shared only with third-party service providers from whom we receive services within the scope of legal obligations and contractual obligations. Herbal Gross takes the necessary security measures for the protection of personal data and strives to protect the confidentiality of this data.

6. Data Owner Rights

Data owners have the following rights over their personal data:

• Learn whether personal data is being processed
• Request access to this data if it has been processed
• Request correction if the data is incomplete or incorrectly processed
• Request deletion or destruction of data if the processing conditions cease to exist
• Request notification of the operations carried out within the framework of the above rights to third parties to whom personal data is transferred

7. Security Measures

Herbal Gross takes the necessary technical and administrative measures to protect personal data. Our measures for data security are constantly updated and audited.

If you would like to learn more about these policies and our practices or learn how you can exercise your rights, you can contact us.